Aklan’s first accredited development service provider, Athena Business Solutions and Management Services conducted its first customer service seminar for SMEs at Hernani’s Mix ‘n Match, L. Barrios St., Kalibo, Aklan. The resource person for the seminar is Philipp Andre Beryl Douglas Matthys, Ph.D., a native of Belgium but a permanent resident of the Philippines since 1988. He is a management consultant and an active officer of Toastmasters International, Western Visayas Chapter.
The seminar dwells on the significance of “The Golden Rule” in Customer Service – treating others the way you want to be treated, and understanding the needs of customers. Other topics were do’s and don’ts for frontline staff, handling difficult customers, proper phone etiquette, and other practical and useful information in not just giving total satisfaction, but customer delight.
Among the business establishments who participated in the seminar were Bread and Butter, Rosa Foods, Jean’s Cakes and Pastries, MMG Clinic, Christ the King School, Kok’s Kalibo, City Square, Village Motor Traders, Next Gen Motors, Unitop, HAMPCO, and others.
MBA students of the Aklan Catholic College and the University of San Agustin consortium with their professor, Mr. Abelardo Taza also attended as observers.
